Lost or Stolen Debit Cards / Travel Information
Alert !! Effective 9-4-13, we are placing a block on signature/credit transactions @ grocery and department stores in NY. Cardholders will only be allowed to do PIN debit transactions. This applies to consumer and business debit cards.
To report a lost or stolen MasterMoney debit card during banking hours, please call 254-899-6610 or after banking hours, please call 1-866-546-8273.
Debit Card Travel Information
Our fraud department may contact you regarding suspicious or unusual activity. Please be sure your contact phone numbers are updated so we can assist in preventing fraud as quickly as possible.
To aid us in monitoring suspicious activity on your debit card:
- Please notify your local banking branch if you plan to use your debit card while traveling outside your normal use area.
- Florida – Currently cards used in FL require that you run the transaction as a “debit” which will require your PIN to be entered. Debit cards swiped for which you sign will not be approved in this state.
- Foreign Transactions - Currently cards used outside of the USA require that you run the transaction as a “debit” which will require your PIN to be entered. Debit cards swiped for which you sign will not be approved in foreign countries. This does not apply to U.S. territories of Puerto Rico, Guam, and the Virgin Islands.
- Daily limits:
Personal Cards $1015 ATM and $2000 POS
Business Cards $ 505 ATM and $2000 POS
10 transactions per 24-hour period
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